Right of Withdrawal
Cancellation Policy & Cancellation Form
According to the following provisos, the consumers have the right of withdrawal, considering that a consumer is a natural person concluding a legal transaction which is not predominantly assignable to commercial or autonomous professional activity of this person:
A. Cancellation Policy
Right of Withdrawal
If for any reason you are unhappy with goods you have purchased from us, you have the right to cancel this contract within 30 days without giving any reason.
The cancellation period will expire after 30 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.
To exercise the right of withdrawal, you have to inform us (Marc Drescher, Massageliegenhaus, Chausseestr.104, 10115 Berlin, Germany, Tel.: +49 (0)30 - 245 34 944, e-mail: [email protected]) of your decision to cancel this contract by communicating it without ambiguity (for example by letter or email). You may use the provided cancellation form, but this form is not binding.
The deadline shall be deemed to have been met if the notification of your exercise of the right of withdrawal is dispatched before the deadline expires.
Consequences of the Withdrawal
In case you withdraw from this contract, we are engaged to refund you all the payments we have received from you, including shipping fees (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay, and not later than 30 days after the day we receive the communication of your withdrawal from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless otherwise expressly agreed; you will not incur any additional fees as a result of the reimbursement. We may retain the refund until the day we receive back the goods or the proof that you have sent the goods back, whichever is the earlier.
You are bound to send or give back the acquired goods immediately, however not later than 30 days after the day you give us notice of your decision to withdraw from the contract, to us or VSZ Fulfillment – Timo Heinze, Haynauerstraße 65/67, 12249 Berlin. The deadline shall be met if the goods are dispatched before the period of 30 days expires.
It is your responsibility to return the goods to us at your cost
You are only liable for any diminished value of the goods resulting from the handling of the goods other than necessary to establish their nature, characteristics and functioning.
Exclusion or early Expiration of the Right of Withdrawal
The right of withdrawal does not exist in the case of contracts concerning the delivery of non-assembled goods which require individual selection or disposition by the consumer for their assembly or which are definitely custom-made according to the exigencies of the consumer.
The right of withdrawal expires early in the case of contracts for delivery of sealed goods which cannot be returned for hygienic reasons or health protection, once the sealing has been removed after delivery.
The right of withdrawal is not valid for those consumers who do not belong to a member state of the European Union and whose sole residence and delivery address is outside the European Union at the time of the conclusion if the contract.
1) Please avoid any damage or staining of the goods. Send the goods back to us in the original packaging including all the accessories and package components. If necessary, please use protective extra wrapping. If you are no longer in possession of the original packaging, then please provide alternative packaging with appropriate protection against transport damage.
2) Please do not return us the goods carriage forward.
3) Please note that the above mentioned paragraphs 1) and 2) do not constitute a condition for the effective exercise of the right of withdrawal.
B. Cancellation Form
If you wish to withdraw from the contract, then please fill in this form and send it back to
DE 10115 Berlin
E-Mail: [email protected]
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) concluded contract of purchase of the following goods (*)/ the provision of the following service (*)
Ordered on (*) ____________ / received on (*) __________________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for communication on paper form)
(*) Delete as applicable
Last updated 15.03.2018