Payment / Dispatch
Delivery and Terms of Payment
We usually use the delivery service DPD for the shipping of our goods, whom we have made very good experience with. For bulky or particularly heavy deliveries – for example in the case of stationary massage tables over 30 kg – we charge a shipping company with the delivery. Please feel free to ask about the shipment conditions for stationary tables in single cases.
All the goods available from stock are sent on their Europe-wide way within 48 hours. More than 2000 massage tables are ready for delivery. You receive your order within few days – nationwide usually within 3 to 5 working days. In our order confirmation, we will inform you about the estimated time of delivery. Those articles which are not on stock at our producers’ as well as custom-made products generally have delivery times between 6 and 10 weeks.
Please, tell us if you have any urgency to receive the ordered goods. We have the possibility to dispatch many of our products by express delivery against surcharge. Please ask for express delivery in case of urgent necessity. Thanks for understanding that particularly urgent delivery requires higher delivery fee.
The shipping costs for stationary and portable tables depend on their weight and size. The stationary tables are dispatched by shipping companies.
The arising expenses for delivery depend on volume (articles dispatched by shipping companies) or weight. You can have the concrete shipping costs for your selected articles calculated in the shopping cart according to the country of delivery. Please, just place the desired articles in the shopping cart and click on the link “Calculate Shipping Costs” (bottom left) in the view of your cart (to be reached by “Edit Shopping Cart”).
The delivery within Germany (no islands) is free for sales from 199,- EUR.
Is this your first order at the Massageliegenhaus? Then we ask you for advance payment by bank transfer. You take no risks since we grant a return right of 30 days. If you are a customer already, then we can deliver your goods on account.
In the case of custom-made products (non-returnable) and longer delivery times, we need to ask you for a down payment of 50% of the value of the goods. The balance is to be paid before delivery. All deliveries abroad need to be fully paid in advance (without any discount).