Quick delivery in 1 - 3 working days*
Personal Consultation
Right to return the goods within 30 days3
Purchase on invoice and instalment purchase4

Help

WELCOME TO THE CUSTOMER SERVICE OF MASSAGELIEGENHAUS

In the Help area, you can find answers to all your questions and your request will be forwarded directly to the right contact person within our company. You only need to click on the topic on the left side that you need help for.


Help
General requests

Create a customer account

It is very easy to create your own customer account on Massageliegenhaus.com: click on "My Account" in the top bar of our shop. Please fill in all the compulsory fields of the registration page.

Under "Your password" please assign a freely selected personal password. To make this particularly safe, we recommend a length of at least 6 characters, the use of special characters, numbers, as well as capital and small letters. Please remember your password and your e-mail address, since you will need these credentials for future login.

Confirm your details by clicking on the "Next" button. You will then be redirected to your new user account.

Change customer data

In your Massageliegenhaus.com account, you can change your name, email address and password at all times, as and also save the delivery and billing addresses.

To store the data, please click on the respective "Change" button and fill in the window that opens accordingly.

Confirm your changes by clicking on the "Save" button.

Delete a customer account

If you have no further use for your customer account, you can delete your customer account at any time.

If you would like us to process the deletion of your customer account for you, please feel free to send us an e-mail with the corresponding request to [email protected]

Other questions

If your question is not listed in the Help area, you can simply send us an email to [email protected]. We will be pleased to help you.

Information about the newsletter

With the newsletter of Massageliegenhaus, we regularly inform you about exciting news on topics like equipment for your surgery/studio, treatment tables, therapy accessories and massage tools.

Furthermore, you will be the first to learn about sales promotions and get up-to-date offers before others discover them! The exclusive vouchers for newsletter subscribers assure the treatment tables and a lot more at the very best price for you.

You can register for our newsletter at any time by clicking on the newsletter banner at the bottom of the home page.

Of course, you can also unsubscribe from our newsletter at any time. All you need to do is press the "Unsubscribe from newsletter" link at the bottom of the newsletter.

Alternatively, you can simply send us an email to [email protected] and we will remove you from our mailing list.

Order

If you have found your new treatment table or therapy accessories in our shop, place it in the shopping cart by clicking on the respective button. For items with colour and/or size options, you must first select a colour and/or size, and then select the "Add to Cart" button. You can also reach your shopping cart at any time by clicking on the shopping cart icon at the top right of the shop or by adding more products. There you can also check your pre-selected products at any time and complete your order by clicking on "Go to checkout".

Please note that for the successful completion of your order, a valid e-mail address as well as correct invoice and delivery addresses are required.

Forgot your password

Forgot your password? Don't worry! In the Login area of your customer account, you will find the "Forgot your password?" option underneath the input field. There you can enter your e-mail address and request the generation and transmission of a new password by clicking the "Submit" button.

Redeem discount code

At the end of the order process you have the option to redeem your discount in the "Enter voucher code" field. Please pay attention to the correct spelling and observe the upper or lower case writing.

Time of delivery

The estimated time of delivery is specified in the respective item description. Within Germany, the delivery usually takes about 1-3 working days. Deliveries abroad require approx. 3-7 working days (in case you selected the "advance payment" option, the goods will be dispatched after each payment has been received). For the delivery of goods and items that are shipped directly to you by the manufacturer, the delivery time may take a little longer.

Our products are being shipped exclusively by the service provider DPD and GLS, so that we regret the delivery to a DHL packing station is not possible.

Status of delivery

As soon as the goods are dispatched, you will receive a shipping notification including the tracking number by e-mail. With this number, the delivery status can be followed directly on the website of the parcel service provider. If a package has not arrived, please send us an e-mail to [email protected]. In this case, we are going to submit an investigation request to the shipping service provider and will do our best to find a quick solution.

Requests concerning orders in process

Incorrect delivery status

If the tracking status of your order is "Delivered" but you have not received any goods, please check at first whether your parcel has been delivered to a neighbour or to a parcel shop.

If this is not the case, please feel free to contact our customer service via email at [email protected].

Change or cancel your order

Have you changed your mind? If you wish to cancel your order, you can simply send us a cancellation request by e-mail to [email protected].

After checking and successfully cancelling your order, we will send you a confirmation email and pay back the refundable amount within 14 days.

If the order is already on its way to your place at the time of your message, we will not be able to cancel it. In this case, we ask you to refuse to accept the order and send us a brief e-mail to [email protected].

Unfortunately, due to systemic reasons, it is not possible to change your order retrospectively. If you wish to return an item, please use our withdrawal form:
https://www.massageliegenhaus.com/en/withdrawal
At the same time you can reorder your desired item. As soon as the returned item has arrived, we will refund you the purchase price.

Missing order confirmation or invoice

Once you place an order, you will receive an order confirmation to the e-mail address that you have provided no later than 24 hours after your order.

In case you have not received any order confirmation, please check your spam folder. If there is no order confirmation, just send us a little note to [email protected].

Payment / Refund

Shipping Terms and Payment Conditions

When purchasing our goods, you can easily pay through PayPal, Paypal Installment, advance payment, Visa, MasterCard, American Express, AmazonPay, Giropay, Klarna Sofort, Klarna Invoice and Klarna Installment purchase.

From a minimum order value of €69, we deliver all items free of charge within Germany. (Exception: delivery to islands (up to €22.90)

For the sake of environmental protection, we try to send as few packages as possible. It can therefore happen that products that are already available are only dispatched with the products that are available at a later date.

Those goods which require delivery by a shipping company will be delivered to the closest public kerbstone to the delivery address. The shipping company will place the goods in front of the first closed front-door. The relocation of the goods as well as the disposal of the packing material (including a wooden panel sized 2 x 1 m) will be at your charge. The shipping company shall contact you before delivery in order to arrange a delivery date. Furthermore, we will forward you the tracking number as well as the contact details of the shipping company.

Please find our delivery fee for destinations abroad in the table below:

DestinationMassage accessories / consumablesPortable massage tablesStationary treatment tables
Germany Free from €69 Free from €69 Free
Germany - Islands 18,90 € 22,90 € 149,00 €
Austria 9,90 € 14,90 € Free
France 9,90 € 19,90 € Free
Belgium 9,90 € 29,00 € Free
Netherlands 9,90 € 29,00 € Free
Luxembourg 9,90 € 29,00 € Free
Spain 9,90 € 29,00 € Free
Spain - Balearic Islands 33,90 € 53,00 € Free
Spain - Canary Islands No shipping No shipping No Shipping
Portugal 9,90 € 29,00 € Free
Portugal - Madeira, Azores 33,90 € 53,00 € 149,00 €
Italy 9,90 € 29,00 € Free
Poland 9,90 € 29,00 € Free
Sweden 9,90 € 29,00 € Free
Switzerland 9,90 € 29,00 € Free
Switzerland - Customs Clearance 34,51 € 34,51 € -
Estonia 9,90 € 29,00 € Free
Latvia 9,90 € 29,00 € Free
Lithuania No shipping No shipping Free
Finland 9,90 € 29,00 € Free
Norway No shipping No shipping Free
Croatia No shipping No shipping Free
Slovenia No shipping No shipping Free
Slovakia 9,90 € 29,00 € Free
Hungary 9,90 € 29,00 € Free
Bulgaria No shipping No shipping Free
Bosnia and Herzegovina No shipping No shipping Free
Greece No shipping No shipping Free
Island 9,90 € 29,00 € Free
Romania No shipping No shipping Free
Serbia No shipping No shipping Free
Czech 9,90 € 29,00 € Free
Denmark 9,90 € 29,00 € Free
Monaco 9,90 € 29,00 € 149,00 €
Liechtenstein 9,90 € 29,00 € 149,00 €
Great Britain 9,90 € 29,00 € 149,00 €

How to change the delivery address

A retroactive change of the delivery address for an existing order is only possible if the goods have not yet left our warehouse. In this case, please send us an e-mail to [email protected]

Refund

We will always refund your balance using the same payment method used in the ordering process. This means that you will always receive the refund to the bank account from which you made the payment.

The payments will be refunded within 14 days. If you have not received the credit after this period, please send us an e-mail to [email protected].

Complaint & Returns

How to place a complaint

We thoroughly check each product for material and manufacturing quality before shipping. If even though, you notice that the content of your parcel is damaged or the quality of the item does not correspond to what you expected, you can of course object to the goods.

The procedure is very simple: First of all, let us know the reasons for your complaint and send us photos of the product by e-mail to [email protected] in case of damage.

We check each case individually and get back to you as soon as possible in order to find the best solution together.

How to return some items

It is not easy to figure out whether a treatment table is the right one for you. That’s why for us, it goes without saying that you do not have to take any unnecessary risk.

Therefore, if you are not satisfied with the product you purchased, we will take your order back within 30 days.

Please note the following points to make sure your return will be as quick and easy as possible:

  • If you wish to return your order, please contact us by e-mail to [email protected]
  • We will then send you a return receipt and a shipping label by e-mail.
  • If possible, please pack the goods in a way that they don’t suffer any damage during the return shipment – the best solution would be to pack them in the undamaged original shipping packaging, if you still have it. Then you place the return receipt inside the package and stick the label on the delivery box making sure that the original shipping label is no longer visible (remove the shipping label if necessary).
  • Once everything is packed, you can take the package to the nearest subsidiary of our shipping service provider DPD or GLS. We will handle all the rest for you!

If your return delivery consists of bulky goods that have been delivered by a shipping company (e.g. therapy tables), of course, you do not have to take it to the shipping service provider yourself. In this case, the shipping company will pick up the goods from your place. We arrange the return shipment for you. Please note, however, that unfortunately we have no direct influence on the pick-up date.

  • In the case of faulty goods, we will cover the return shipping costs for you.
  • If an item is to be returned because you don’t like it, there is a shipping fee of €6.90 (DPD or GLS) for massage accessories and consumables, €12.90 (DPD or GLS) for mobile massage tables. The return fee for therapy tables needs to be asked for individually.
  • The cost of return shipping may vary between the different parcel service providers. You are free to use a service provider of your choice. On request, we will send you a return sticker from DPD or GLS by e-mail with the above-mentioned costs.
  • The return shipment from a destination abroad is to be asked for individually.

The return address is:
Massageliegenhaus Massunda
Chausseestr.104
DE-10115 Berlin

How to receive spare parts

If the ordered product has not arrived in a perfect state or you need a spare part at a later time, please feel free to contact our friendly customer service by writing an email to [email protected]

We will provide the desired parts for you from our manufacturer and send you all the information about how to proceed. This may take up to 14 days in some cases.

Product Information & Services

Which table is the best for you?

How to assemble our massage tables for transportation?

How to build up our massage tables?

Should you choose a massage table with aluminium or wooden frame?

Which tables are the towelling covers most suitable for?

What shall the tables be cleaned with?

Warranty promise on our own brands

For our store brands ZEN MASSAGE WARE and Massunda we offer you a ten-year warranty on the frame and the massage table structure as well as 3 years on the upholstery and the velvety soft PU synthetic leather.

Showroom

Personal Consultation

We offer you various consultation options. Whether you already have concrete ideas or you would like to have some individual advice, you can choose between the following offers:

  • Ask us your questions by phone calling +49 (0)30 245 34 944
  • Ask us your questions online via chat or by sending an email to [email protected]
  • Come and see us for a free consultation in our showroom in Berlin Mitte.

View our assortment on site

We decided to offer you a valuable addition to the assortment of goods offered online by giving you the opportunity to convince yourself of the quality of our treatment tables, therapy accessories and massage tools in our showroom in Berlin Mitte. Here you are free to test our products, get individual advice from our experts and take your new portable massage table and accessories home with you right away.
Click here to go to our showroom page

Come and meet us at our showroom - we are looking forward to your visit!

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